We hope you’ll love your Kurt Geiger purchase as much as we do!
But if something’s not quite right and your product develops a fault, we’re here to help. Just get in touch with our AfterCare team with:
- Your full name
- Your order number
- Clear photos showing the fault
This will help us look into the issue and find a solution as quickly as possible.
What if My Order Arrives Damaged?
If your item arrives and isn’t up to the quality you expect, please let us know here. Make sure to include:
- Your full name
- Your order number
- Photos clearly showing the issue
We’ll review this right away and work to put things right.
Purchased via a David Jones Store?
If you purchased your item from a Kurt Geiger concession within David Jones and it has developed a fault, please return it to your local David Jones store with proof of purchase. The store team will be able to inspect the item and advise on the next steps in line with their returns and consumer obligations.
If your item was purchased from another retailer, please contact the retailer directly, as they will be best placed to assist with your enquiry.
If you need any further help, please don't hesitate to contact our Customer Care team.