We hope you love your order — but if something’s not quite right, you can return it within 30 days of purchase for a full refund to your original payment method.
To help us process your return quickly, please make sure:
- All items are unworn and in a saleable condition
- Original packaging, barcodes and tags are intact and undamaged
- Shoes are tried on indoors, on carpeted surfaces, and returned in their original, undamaged shoe box
Your refund will be processed within 14 working days from the date we receive your parcel, and we’ll keep you updated with email notifications once your refund has been received and processed.
A few important exceptions:
Sale items: non-refundable unless faulty or damaged.
Swimwear: must be tried on over underwear, with hygiene strip and tags still attached.
Earrings and hair accessories: can only be returned if faulty, for hygiene reasons.
Can I Exchange My Item?
At the moment, we’re unable to offer exchanges for online orders, so if you need a different size or colour, just return your item and place a new order.
A Quick Note About Discounts
Any promotional discounts applied to your original purchase won’t carry over if you place a new order after returning an item — these discounts are only valid for the original purchase.
Please note:
Refunds are strictly subject to the returned item being received in its original, unworn condition. If there are any issues with your return—such as signs of wear, damage, or incorrect items—a member of our Customer Service team will contact you directly.