General

My Order

• How Do I Track My Online Order?
• What Happens After You Place Your Order?
• Haven’t Received Your Confirmation Email?
• Can I Change My Order After It’s Placed?
• Why Was My Item or Order Cancelled?
• Haven’t Received Your Order?

See all 9 articles

Shipping & Delivery

• Delivery Options
• What Happens If I’m Not In When My Delivery Arrives?
• Can I Place An Order From Outside Australia?
• Delivery Schedule For 2026 Public Holidays

Returns & Refunds

• What Is Your Online Returns Policy?
• How Do I Return My Online Order?
• When Will I Get My Refund?
• Can I Exchange My Online Purchase for a Different Size or Style?
• How Do I Track My Return?
• What if My Item is Faulty or Damaged?

Promotions & Offers

• Kurt Geiger Discount Code Terms & Conditions
• Does Kurt Geiger Offer Discount Codes?
• Can I Use More Than One Promotional Code At A Time?
• Where Do I Enter My Promotion Code?
• I Haven't Received My Promotional Code?
• Why Doesn’t My Promotional Code Work?

See all 9 articles

Product & Stock

• How Do I Take Care Of My Kurt Geiger Items?
• Kurt Geiger Footwear Size Guide
• Kurt Geiger Clothing Size Guide And Aftercare
• How Do I Measure Heel And Boot Height?
• How Can I Check Item Availability And Restocking?

Store Enquiries

• Can You Assist With A Retail Store Purchase?

My Kurt Geiger Account

• How Do I Create a Kurt Geiger AU Account?
• How Do I Reset My Password?
• How Do I Unsubscribe From Marketing Emails?

Payment & Security

• When Is The Payment Processed For My Order?
• Why Has My Payment Declined?
• How Do I Know My Payment Is Secure?
• What Payment Methods Can Be Used Online?
• What is Afterpay?
• How Do Stored Cards Work?

See all 8 articles

Policies

• Terms & Conditions
• Privacy Policy
• Cookies Policy
• Gender Pay Gap Statement
• Accessibility statement
• Kurt Geiger Modern Slavery Act Statement